About the job

We are seeking a skilled and experienced Communications/Social Media Specialist to join our team. In this role, you will play a key role in developing and implementing comprehensive communication strategies for our stakeholder community. You will be responsible for managing all communication platforms, including digital, virtual, and physical requirements on a global basis. Additionally, you will create engaging content for various social media platforms, manage daily social media activities, and analyze performance metrics to optimize our social media presence.

Professional Qualification

• Bachelor’s degree in journalism, communications, marketing, or a related field.
• Three or more years of social media experience including planning and managing content in corporate or agency setting.
• Familiarity and expert usage of a wide spectrum of social media channels and workstreams.
• Excellent written and verbal communication skills and must have a thorough understanding of social media management and strategy.
• Experience using various analytics software.
• Working knowledge of HTML and CSS a plus.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced, high-pressure environment.

Key Resposibilities

• Helping to create, manage and implement a comprehensive Communications Strategy for stakeholder community.
• Manage all communication platforms, including digital, virtual, and physical requirements on global basis.
• Developing and utilizing the spectrum of social media content as part of our comprehensive roadmap support strategy.
• Develop Communication plans that are consistent with the company’s brand identity.
• Creating consistent, meaningful content on all social media platforms, including writing and editing social media posts, improving customer engagement, and promoting social media campaigns.
• Managing a high volume of daily social media activity, feedback, user sentiments, etc – that is all captured in a comprehensive metrics reporting package (in real time).
• Communicating with social media followers, including responding to queries in a timely manner.
• Developing and managing social influencer programs and attending social influencer events.
• Develop Communication plans that are consistent with the company’s brand identity.
• Using analytical tools such as Google Analytics, Hootsuite Pro, and Facebook Insights to monitor and evaluate the organization’s social media presence and performance.
• Proofing and publishing all organizations media content including blogs, magazine articles, publications, and related communications content.
• Preparing periodic reports on social media marketing efforts.
• Working closely with Event Marketing and SCIP marketing efforts to align communications directly to the Marketing efforts.
• Staying up to date on best practices and emerging trends in social media.
• Performing other duties when needed.